April 2001 human capital the role of ombudsmen in dispute resolution gao 01 466 page i gao 01 466 the role of ombudsmen in dispute resolution letter 1 results in brief 2 background 5 objectives scope and methodology 12 some agencies use ombudsmen to deal with workplace issues 14. Title human capital the role of ombudsmen in dispute resolution author gao user created date 4 4 2001 93236 am. Human capital the role of the ombudsmen in dispute resolution gao 01 466 published apr 13 2001 publicly released may 15 2001. A letter report issued by the general accounting office with an abstract that begins federal agencies have created ombudsmen offices to expedite the resolution of employees complaints about workplace issues an ombudsman provides an informal alternative to more formal administrative processes in the workplace using various techniques and often working outside the box to deal with